Shipping & Returns
Shipping Policy
Welcome to Shahmakeen's shipping policy section. Here, we strive to provide you with a seamless experience by offering various shipping methods, transparent packaging, and affordable costs. We believe in building trust through clear and simple language, ensuring that you can shop with confidence.
In this section, you'll find detailed information about our shipping methods and costs. We aim to make the process as straightforward as possible, allowing you to make informed decisions about your purchases.
Return & Exchange Policy
At Shahmakeen LLC (“we”, “us”, “our”), we want you to be satisfied with your purchase. This Refund Policy explains when you can request a refund and how refunds are processed.
1) Refund window
You may request a refund within 14 days of the purchase date.
2) How to request a refund
To request a refund, email support@shahmakeen.store and include:
• Your full name
• The email used at checkout
• Your order number / receipt
• The reason for your request
3) Digital products (e-books, audio books, downloads)
Because digital products are delivered instantly, refunds are generally not available once:
• the download link has been used, or
• the product has been accessed or delivered
However, we will consider a refund if:
• you were charged incorrectly or duplicate-charged
• you did not receive the product after payment
• the file is corrupted or not working and we cannot fix/replace it
• a refund is required by applicable law
4) Services
If you purchased a service, refunds depend on the service status:
• Before the service starts: You may request a refund within 14 days.
• After the service starts or is delivered: refunds may be partial or not available, depending on work completed, except where required by law.
5) Exceptions / non-refundable items
We do not offer refunds for:
• change of mind after delivery/access of digital products
• misuse of the product
• purchases made with incorrect customer information provided by the customer
• promotional or discounted items (unless required by law)
6) Refund method and timing
Approved refunds are sent back to the original payment method only.
Please allow 5–10 business days for your bank/card provider to post the refund.
7) Contact
If you have questions about refunds, contact us:
Email: support@shahmakeen.store